Castle Rock pet licensing
Why license?
In accordance with state and local laws, pet licenses are mandatory in the Town of Castle Rock. In fact, licenses are mandatory in nearly every community across North America. Why? Because licenses help keep pets and the communities they live in safe. DocuPet was brought on board to simplify and improve pet licensing to benefit not only pet owners like you, but the entire community. DocuPet makes it easy for the Town of Castle Rock to deliver a successful pet licensing program with a streamlined software and management solution that makes licensing a breeze for pet owners and administrators alike.
What will you need?
Licensing your pet will require specific information and proof. Having these items at the ready allows for the fastest experience. You have the option to upload a document as a saved or scanned file, or you may take a photo directly from your device on our upload page.
Payment
We securely process payment online and accept all major credit and debit cards as forms of payment.
Documents
Spay/Neuter proof
This document is required to qualify for the discounted rate and is only needed once and will be saved to your pet’s profile upon upload for future renewals. This proof declaring that your pet has been spayed or neutered may be in the form of a statement or receipt from the veterinarian, shelter, or clinic that performed the procedure.
Rabies vaccination proof
This document serves as formal proof that your pet has received an approved rabies vaccination. This document may be in the form of a Rabies Vaccination Certificate that has been signed by a veterinarian or certified professional. It is the law that pets must be up-to-date on their rabies vaccinations, so new documents will need to be uploaded to your pets profile as they receive their booster shots.
How to license
Online
The fastest and easiest way to license or renew is right here. You'll create a profile for your pet, upload any necessary documents, process your license registration, and receive purchase confirmations via email. Payment can be made using a credit card or Visa/Mastercard debit card. Each year, you just need to log in to your existing account and renew - it's super easy!
In-person
In person licensing is available at the following location(s) however it's important to know you will still receive your tag in the mail:
Don't forget to check hours of operation, appointment policies, and accepted payment methods prior to heading out.
The Town of Castle Rock Police Department
100 N Perry St Castle Rock CO 80104
If you opt to license via snail mail - keep in mind processing your registration will take a lot longer!
Make sure you complete the below form in full and that it is free of any errors otherwise your registration may not be successfully processed. The fine print is there for a reason so keep an eye out for accepted payment methods, who the check should be made out to, where it should be mailed, and any required supporting documentation.
Pet license form
Phone
If you're unable to complete your pet's license online, you can contact our Customer Care team for assistance. Please note that licenses are primarily designed to be completed online, and phone support is intended for troubleshooting or special circumstances.
You must have up-to-date rabies documentation on file. We can accept credit cards and Visa/Mastercard debit cards for payment.
DocuPet Customer Care: 1-877-239-6072
Hours of Operation:Monday-Saturday: 7:00 AM - 7:00 PM MST (excluding holidays)Sunday: 9:00 AM - 5:00 PM MST
License fees & details
Pet licenses are required for all dogs living in The Town of Castle Rock. Licenses are available for 1 or 3 year terms and must be renewed prior to the expiration date. You will receive reminders from us about upcoming license expirations via mail, phone, and email.
| Dog Licenses | 1 Year Fee | 3 Year Fee |
|---|---|---|
| Intact | $30.00 | $60.00 |
| Spayed/Neutered | $10.00 | $20.00 |
- A replacement Town of Castle Rock tag is available for a $5.00 fee.
- A valid rabies certificate is required to complete the licensing process. You must upload or present your certificates at time of purchase.
- Residents of the Town of Castle Rock are allowed to own a maximum of 3 dogs.
- Licenses are required for all dogs over 6 months of age.
Frequently asked questions
HELP DESK
Still have a question that you have not been able to answer?
Visit our Help Desk for more information: https://docupetinc.zendesk.com/hc/en-us
LICENSING OPTIONS, DATES, AND LOCATIONS
Where can I license in person?
You may license in person at Town of Castle Rock Police Department located at 100 N Perry St Castle Rock CO 80104.
When does my pet's license expire?
Licenses expire based on the number of years selected after the license start date. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase. Rabies must be valid during the time of renewal.
How can I license my pets?
Please ensure you have all the required documentation in order to licence your pet. If you have all the records you need to proceed you can license your pet online, or in person at Town of Castle Rock Police Department located at 100 N Perry St Castle Rock CO 80104.
If this is your first time licensing a pet in Castle Rock, click here to learn more.
If you already have an account with us or have ever licensed a pet with Town of Castle Rock Police Department click here to learn more.
How old does my pet need to be for me to license them?
All pets over the age of 6 months are required to be licensed.
When can I renew my pet's license?
You may renew your pet's license within 45 days of your pet's current license expiration date. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.
Why does my pet's license expire on their rabies vaccination expiration date?
In Castle Rock, a pet license may not be valid at any time that a pet's rabies vaccination is not current.
What is the refund policy on licenses?
Refunds may be granted if your pet has passed away, provided the request is submitted within 30 days of the license purchase date. After this period, we’re unfortunately unable to process a refund.
PROGRAM AND PARTNERSHIP
Why does the system say my address is not valid?
You may have entered your address incorrectly or we may not have your address in the address database for your community. Please double-check all spelling and ensure you are using the abbreviated form for your street type ex. St instead of Street. You may contact Town of Castle Rock Police Department directly if you believe you reside within their jurisdiction but your address is not being accepted by the system.
FEES AND FINES
Is there a discount for licensing multiple pets?
No, there is no discount for licensing multiple pets. Each pet will be charged the appropriate licensing fee.
What is the fine for not licensing a pet?
The fine for failing to license a pet is $50 first offense, $75 second offense, $100 third offense.
Can I receive a seniors discount?
There are no senior rates to license your pet.
My pet is a service animal. Are there any special rates?
Town of Castle Rock Police Department does not offer any special rates for service animals and are required to be licensed as all other dogs. Please call 720-733-6063 or email PoliceAnimalControl@CRgov.com directly to discuss.
What is the fee for licensing?
Visit this page for licensing options and fees: Castle Rock Fees
What is the processing fee?
A processing fee of $2.00 per license product applies to all online orders.
I am a veteran. Are there any special rates?
Town of Castle Rock Police Department does not offer any special rates for veterans. Please call 720-733-6063 or email PoliceAnimalControl@CRgov.com directly to discuss.
ACCOUNT UPDATES
How do I notify DocuPet that my pet has passed away?
We're sorry for your loss. You can update a pet's profile via your online account or we can take care of it for you if you call 1-877-239-6072 or email info@docupet.com. Our customer service line is answered from 7:00AM to 6:00PM MST, Monday through Friday.
Does my license transfer if I am moving?
If you are moving, please be sure to update your address by logging into your online account and navigating to your Profile Settings page. Even though you are moving, you’ll still be able to keep your pet's tag and access your pet's online account. However, your current license may not be valid in the new community you are moving to. Please get in touch with the pet licensing provider in the new community you are moving to in order to find out more information.
TAGS
How do I receive my tag if I don't have a current address?
Please visit in person at Town of Castle Rock Police Department located at 100 N Perry St Castle Rock CO 80104 and they will be able to assist you.
CITY INFORMATION AND CITY ORDINANCES
Where can I find information about the pet licensing ordinance/bylaw?
Visit this page for information on licensing ordinances/bylaws: Castle Rock Code
What species are required to be licensed?
The following species are required to be licensed: Dogs
Is there a limit to the number of pets I'm allowed to have?
You are allowed for a maximum of 3 dogs per dwelling.
Who do I call if there’s an emergency involving dogs? (dog attack, loose dog, etc.)
Please get in touch with Town of Castle Rock Police Department at 720-733-6063.
DOCUMENT SUBMISSION
I just adopted my pet, but the information on the rabies vaccination certificate does not match my information. What should I do?
If the rabies vaccination certificate does not match your information because the pet was adopted, we recommend contacting the Town of Castle Rock Police Department directly so their team can review and approve the documentation. We suggest reaching out to confirm that you have all required documentation, which may include adoption paperwork, in order to license your pet.
How long does it take for my pet’s documents to be reviewed?
Documentation uploaded via the online system is reviewed within two to three business days.
Why won't the system allow me to license without a new rabies document?
To license your pet, you will be required to show proof that the pet's rabies vaccination is current. Requiring documentation ensures that provided pet information is accurate, which is critical for identification and safety reasons.
Where can I obtain a copy of my pet’s rabies document?
If you can’t locate the document you received after the procedure was done, you will need to contact your vet to obtain your pet's records. Be sure to specify any and all pets you require documentation for.
Once you’ve got the paperwork in your hands, take a look to ensure:
- The document provided is the right type of proof required.
- Pet and pet owner account data matches your own.
- The document is clear and legible.
Why do I have to upload rabies document for my pet?
To license your pet, you will be required to show proof that the pet's rabies vaccination is current. Requiring documentation ensures that provided pet information is accurate, which is critical for identification and safety reasons.
What are acceptable documentation types?
A rabies proof is required as proof that your pet has been vaccinated against rabies.